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American Crafsman Warranty Question

Hi,

Can anyone here help with my request. I have American Craftsman Windows from HomeDepot in 2009 and was looking to make a warranty claim here https://homedepot.plygemwindows.com/resources/warranty/american-craftsman-warranty/

I have uploaded the required details and photos multiple times on the submission form and even gone to the inquiry form and heard nothing back, no email, no phone call nothing. There appears not to be a phone number.

Does anyone know how best to tackle this issue before I have to revert to BBB or something more ? I am happy to go to a store but I am looking to move my claim forwards.

Understood we are in COVID but that should not preclude any response from the warranty department.

cheers

Andy
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Posted 2021-01-05T20:45:49+0000  by kathandy kathandy
 
Hello  kathandy.  Welcome to the Community!

The standard American Craftsman warranty can be found here:  LINK

Here is a part of that which you can use to contact them for relief:

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Since there clearly is a phone number, I suggest you call them.  888-504-0005.


Chris.

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Posted 2021-01-05T23:18:12+0000  by Chris_HD_CHI
Thanks Chris I will give that a try. That website resolves to the one I was using. I will report back. Thank you.
Posted 2021-01-06T02:06:26+0000  by kathandy
OK all is well thank you. Phone worked like a charm.
Posted 2021-01-10T00:25:47+0000  by kathandy
 
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