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Denied return, seriously???!!

I spent tens of thousands at home depot in past year.
And when I try to return a box of nai (wrong size) in  it tells me denied???!!!
Home depot, are you pushing me to amazon?
I am so frustrating, and thinking to return everything I can find back to home depot.
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Posted 2020-09-16T05:05:24+0000  by K444 K444
 
I don’t work for the Home Depot but what was the reason that the return was denied? Did you ask to speak to a manager at the time it happened? If so, what was the outcome of that conversation?
Posted 2020-09-16T23:16:01+0000  by Adam444
Hi K444,

Unfortunately, there are some folks who take advantage of our return policy and this makes it difficult for us to take care of our good customers. To try to limit this abusive behavior we have instituted a limit on returns without receipts.

If you are a high volume customer as you say, then I would suggest you sign up for our ProXtra program. This program tracks and maintains all receipts from your purchases and makes returns much easier. Stop by the Pro deck the next time you are in the store.

In addition if you use your Home Depot Consumer credit card returns are accepted up to one year from the date of purchase.


Mike
Posted 2020-09-17T18:38:56+0000  by Mike_HD_OC
 
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