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Gardinier fan remote won't change direction

Shortly after we purchased a Home Decorators Gardinier ceiling fan we began to have problems with the fan switching by itself to clockwise position. WE contacted Home Depot and they sent us a replacement module. The fan continues to work for a period of time and then automatically reverses itself. We have been able on occasion to get it back to the correct direction after trying multiple sequences of using the wall switch and the remote but no consistent response, Our other fan (same one) has never had an issue. Does anyone have any suggestions?
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Posted 2019-05-12T21:53:06+0000  by Shopper123 Shopper123
Hello Shopper123, and welcome to the Community!

Sounds like something else is going on, especially if the module was replaced. I would purchase another fan if its still available, check the lot number or serial on the new fan and compare that to the one you are having problems as well as the fan that is working fine, hopefully a third time will be a charm. 

Posted 2019-05-17T12:29:43+0000  by Angelo_HD_CHI
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