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Hampton Bay Ceiling fan AC-552 won't spin but light works

Hi all,


I am trying to research an issue with my hampton bay ceiling fan.  I know the fan was working and when I realized it was getting hot in my room I looked up at my ceiling fan and notice it was not spinning anymore.  The light works with no problems.  When I pull the chain I do hear a humming sound between each of the 3 speed options


I did check and the blades spin freely.

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Posted 2011-07-26T01:54:24+0000  by supersales5 supersales5

Hello supersales5 and welcome to The Community!  We are glad that you joined our discussions.


I have an idea of what is happening, but I need a little more information from you to properly diagnose.  There may be several issues that have stopped the fan from performing.  Do you know how old the fan is?   Most importantly, can you locate the sticker on top of the motor housing with a 12 digit UPC code (all numbers – no letters)?   This will help us identify the exact manufacturer and model of the fan and facilitate the troubleshooting process. 


I look forward to helping you keep your ceiling fan in peak performance!


Posted 2011-07-26T13:05:35+0000  by Eileen_HD_ATL

I have the same problem. The fan is not even 4 years old and it stopped working. So little use that the blades are not even dusted. Lights work fine. There is no humming when pulling the fan switch. Other fans in the house work fine.


Can someone help?

Posted 2011-08-28T00:56:59+0000  by CharlotHandyman

hello CharlotHandyman,


Thanks for your question, and welcome to the community!


We get this issue a lot regarding fan troubles working in my store's lighting department as well as here online.


If the ceiling fan is wired on the same switch as your lights are, and the lights are still working fine as you say, the culprit maybe a defective fan switch. If you have humming between pulls as the previous user stated, it maybe a capacitor that has gone bad too. But first, I would check with replacing the fan speed switch on your ceiling fan. Make sure to turn your power off leading to the fan first, and take off the light kit. This exposes the fan switch which can be swapped out easily and it takes hardly no time to replace. 


Below is a picture of one we sell, but make sure to note which wires go to what and how many you have before purchasing a new one...



Try switching out the switch, and hopefully this should be the solution to your fan situation. If not, please do not hesitate to ask any further questions here on the community...



Posted 2011-08-29T18:53:24+0000  by Joseph_HD_ATL


Posted 2011-09-04T16:55:44+0000  by jfitzmaurice

The home I just purchased has a Hampton Bay AC 527 NN ceiling fan.  I need an owners manaul and can't find one online.

Posted 2011-09-04T17:47:04+0000  by bsteph

Hello bsteph and welcome to The Community.  We are glad that you are here. 


Congratulations on the new home!  The Hampton Bay ceiling fan AC  527 NN is over 10 years old (possibly older) and we are tracking it down through the manufacturer.  It would be helpful If you can locate the sticker on top of the motor housing with the 12 digit UPC code (all numbers – no letters).  This will help us identify the exact model and style (name) of the fan – which will help us find the correct manual for you.  If you cannot provide the UPC, a photo would be a great help in identifying the ceiling fan. 


Best wishes and I look forward to providing the manual and customer support information for you.  Thank you for joining the discussions. 



Posted 2011-09-06T21:25:32+0000  by Eileen_HD_ATL

Hi I just purchase this Hampton bay ceiling fan but now the light works but the fan won't work, I checked every connector and they are all good and also the switch for the fan and the same as the light. If I could get an answer back that would be great. Thank You

Posted 2011-09-07T08:21:59+0000  by David_mg1985

Hello bsteph.  I have good news for you!   We have identified the Hampton Bay ceiling fan AC  527 NN as a model called the Optima.  Your ceiling fan is possibly 20 years old.  I was able to locate a scanned copy of the 15 page owners manual (located at the end of this post).  The section on maintenance has helpful suggestions to keep your fan in optimal working order. 


If you need parts, please call 1-800-527-0998 directly for assistance.  Be sure to reference the UPC numbers found on page 2:

     UPC 718212070294 for SKU 474-641

     UPC 718212040300 for SKU 474-628


Thank you for joining The Community and best wishes in your new home!


















































Posted 2011-09-09T15:14:59+0000  by Eileen_HD_ATL

Hello David_mg1985 and thank you for joining the discussions. 


The Hampton Bay Fast Attach Click-in 52 in. Brushed Nickel Ceiling Fan is beautiful.  The 5 reversible blades come in walnut and light maple finishes.


HB CF009-52.jpg


To get the fan working, you will first need to check the wiring.  Are you controlling the fan with one wall switch and using the pull chains?  Or do you have two switches on the wall – one to control the lights and one to control the fan? 


There are different configurations for the red (lights), white (neutral), black (hot), and green or copper (ground) depending upon your wall control.  The instruction manual has the three wiring configurations in Section 5. 


If you need additional help with your configuration, contact Safety Quick Light Customer Service at 770-754-4711 to make sure the connections are correct.  This should solve the problem and get the blades working.    


Best wishes on your project and thank you for joining The Community!




Posted 2011-09-09T15:18:28+0000  by Eileen_HD_ATL

I might be having the same problem as in the Subject. The main question is if my fan is a Hampton Bay, as I could find no brand name on it. The ceiling fan+light has a manufactured date in 1989 (installed in a home built in 1990, and it's the home's original fan). It has the following numbers that I could find on it:



E 75-275

I could find no UPC code on it. The closest photo that I could find on the Web is similar to (but not exactly like) my fan:

The photo may be from the Web site

But it would not be the photo in that gallery labelled AC-552, which does not look much like my fan. My fan does not look much like the one at

I can see the part that has broken: it's the largish round piece of plastic to which all the fan blades attach. The break in the piece allows the blades near the break to hang down enough that they rub on the brass housing below them and stop spinning. (That's one difference between the photo and my fan: the photo's housing is polished brass, but mine is somewhat burnished.) Does any of this assist in tracking down the identity of the fan and possibly a part for it?

Posted 2011-09-25T20:46:44+0000  by rchapman
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