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Hampton Bay celing fan stopped working

I have 2 "Altura" 68-inch ceiling fans, and one has completely stopped responding to the remote. I've changed the remote batteries and reset the circuit at the main panel, but nothing. I've tried both remotes, and while both of them light up, only 1 fan turns on. It's mounted on such a high ceiling there's no way I can get to it, but I did reach it with a pole, and the blades turn freely.

Just as an aside, the one fan that IS still working makes a strange clacking noise when it's on appears to be working just fine, but I'm concerned about the noise.

Any ideas?
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Posted 2019-01-03T20:34:09+0000  by jcm48 jcm48
Hello jcm48, and welcome to the Community!

Sorry to hear you're having a problem with your fans. I suggest you contact Hampton bay directly at the number below, they should be able to help, make sure you have the info from the label on the motor housing. 

Posted 2019-01-04T13:15:53+0000  by Angelo_HD_CHI
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