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Doors & Windows

How to claim double lifetime warranty?

Hi,
I installed 2 big windows back to year 2013, and I was told they were covered double-lifetime warranty. My window was broken recently. I don't find any paper related to this warranty, only some payment record and window specification sheet. Is anyone know how to claim it?

Thank you for helping!
Nancy
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Posted 2019-08-13T02:15:30+0000  by jiajianancy jiajianancy
 
Hello jiajianancy.  Welcome to the Community!

Since you have a payment record then you know who you bought the windows from.  You also know when and with the spec sheet you know what.  I would contact whoever you purchased the windows from and ask them if your broken window is covered.

Double lifetime warranty can mean a number of different things depending on the warranty details.  It is most often related to coverage for a 2nd homeowner. Details on registration and what specifically is covered can vary widely though.

Contact the window manufacturer and/or installer and ask.

Chris.

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Posted 2019-08-13T19:24:43+0000  by Chris_HD_CHI
 
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