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Flooring

Off gassing

Our carpet was installed 3 weeks ago. We left the windows open and fans on for 4 days and the off gassing was still horrible. We called the store and they filed a claim. Now 3 weeks later the smell is still almost unbearable and we have no answer. Is there a way to get in home testing to see if we are breathing toxic substances such as formaldehyde? If the carpet is dangerous, will they need to remove it?  How can I get some help?
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Posted 2020-11-10T23:02:33+0000  by Beachwalker1 Beachwalker1
 
Hi Beachwakler1,

We are sorry for the issues with your carpet, this is an issue that is handled at the local store level. Talk to the store manager at the location where you purchased the carpet. He or she will assist you with the claim which is sent to the carpet manufacturer.

Mike
Posted 2020-11-12T20:51:21+0000  by Mike_HD_OC
 
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