Thank you for taking the time to let us know about the disappointment with the recent online purchase & subsequent order and customer service issues, as well as the problems with how the refridgerator arrived to you.
I am very sorry to hear that you have had two disappointing experiences with online purchases/service, but we work closely with the online escalation team & I would be happy to reach out to them to assist in making this right with you. We would appreciate another chance to resolve the issues to your satisfaction.
Please send me an email (Nicki_Care@homedepot.com) with both order numbers so I can reach out to them for you.
Thank you gain for reaching out.
I have sent both you and Frank Blake an email with my issue on my account as I cannot seem to get anyone at either Home Depot or Citigroup to resolve your company's mistake on my account.
Seems I can always get someone to call me about mistaken late fee applied when it should have been a deferred payment due to Hurricane Isaac (which was granted when we contacted Home Depot last month.)
Am so disgusted with Home Depot and complete lack of basic customer service am ready to close my account and shop elsewhere.
Thank you for reaching out. I'm SO sorry about this problem with the charges. I received your email & I just replied back. I'll be handling this until it is resolved by Citibank.
Thank you, Nicki