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Customer Care

Outstanding Employee

I wanted to recognize John Lucero, a flooring specialist at the Cedar Park Home Depot on 1431. 

I walked in the other day with many questions about my flooring estimate which I had received the day prior. John took the time to sit down and explain many options to me regarding flooring choices, the best values, and installation specials that I was not made aware of previously. 

He called the estimate specialists 3 separate times (and had to hold for 20+ minutes each time) to ask them to change the flooring options to see which choice and price point fit my needs best. When all was said and done, he had spent 3 hours with me, worked through lunch, and done everything he could to make sure I was receiving the best quality materials at the best possible price for the job I needed done. He went above and beyond anything I would ever had expected when I walked in that day, and was pleasant and kind through the entire process. I asked whether he made a commission, and he replied that he did not, and that his job was to help others. I left the store that day having spent $4000, and had a smile on my face over the experience all day. 

John is a special and invaluable associate, and I hope he is recognized for his kindness, professionalism, and dedication to not only Home Depot customers, but people as a whole. 
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Posted 2019-10-04T11:49:27+0000  by kristin78745 kristin78745
 
Indeed home depot staff is very good. I shop all my stuff from home depot and staff behavior is impressive, same goes with Publix. Their staff is also very good with customers
Posted 2019-10-07T11:12:14+0000  by sophie18
 
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