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Tool repair

I attempted to bring a Ryobi tool to a Home Depot site today under the tool repair program which the website says any store will accept.  The store would not accept the tool.  I called customer service which was unable to clarify why the store would not take the tool.  Has anyone had this experience?
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Posted 2019-11-03T21:50:38+0000  by mfink3092 mfink3092
 
Hello mfink3092, and welcome to the Community!

When you brought the tool into the store did the person in tool rental give you a reason why they would not take it in for repair? If they didn't, I suggest you call back to that store and speak to the Manager on Duty to get more assistance on your tool repair. 

~Angelo
Posted 2019-11-07T14:34:05+0000  by Angelo_HD_CHI
 
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