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52" clarington hapton bay fan

i just installed this fan today and although the fan was purchased as a demo from home depot they gave me a brand new remote kit for it. the remote only works on the fan if i shut the power off to the fan then turn it back on, after that i only have what seems to be about 10 seconds to use the remote then nothing. the red light on the remote is bright red when i push the buttons so i dont think its the battery, especially since its new. this fan is wired into a circuit with a dimmer switch on it as there used to just be a light in place of the fan. could this be the problem? should i bypass the wall switch all together? ive also tried just leaving the wall switch on and pulling the fuse to the circuit then puting it back in and it does the same thing.

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Posted 2011-09-23T20:41:49+0000  by rknaak rknaak
 

Hi,

 

I work for Home Depot Customer Care. Someone from our Hampton Bay support team can contact you to help with this. Can you send  your contact informaiton (phone or email) to jon_care@homedepot.com?

 

I'll have someone reach out to you.

 

Thanks!

 

Jon

Posted 2011-09-25T12:54:04+0000  by jonsmith
 
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