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Heating & Cooling

Ceiling fan receiver issue? Fan can be controlled via remote, but not the light?

Receiver issue? Fan has worked flawlessy for many years.


Model: Romano - 360424


Is a replacement receiver available? Any help appreciated...

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Posted 2011-11-22T00:35:27+0000  by ntime ntime

Are the bulbs good? If so, you can buy universal remotes/receivers at Home Depot. Good luck.

Posted 2011-11-22T12:22:17+0000  by adjuster919

Hello ntime and welcome to The Community!  We are glad that you are here. 


I am thrilled to hear that the ceiling fan has served you well and performed flawlessly for many years.  We can help the fan keep up the great work, but we will first need some additional information.  Locate the 12 digit UPC code (all numbers – no letters) found on the sticker on top of the motor housing.  This will help us identify the exact model and manufacturer of the fan.  Be sure to record these numbers in your installation manual for future reference.


Then contact The Hampton Bay Customer Service team directly at 1-877-527-0313 (option 2) for fastest assistance. Describe the situation (fan works via remote but not light) and any other control issues you are experiencing.  


Please keep us posted on your progress.  Best wishes and thank you for joining our discussions.


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Posted 2011-11-22T14:57:05+0000  by Eileen_HD_ATL
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