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I went to Home Depot on 5351 Diplomat Cir, Orlando, FL 32810 on Sunday, 1/28/2018. I was looking for a ph test for my yard. I asked Trai who was working at the cashier at the time. He said he thought it was in the garden center but wanted to call to double check before sending me over. He stopped what he was doing, called the dept and then directed me to the right location. I went there but had trouble finding it still so found another worker in the garden dept, George Jr., who also stopped what he was doing and left the area to get another worker who knew exactly which shelf it was on. Both Trai and George Jr could have just said it's on such and such aisle but instead they stopped what they were doing to ensure I was getting accurate information and both also asked me afterwards if I needed anything else once the item was located. Please let their supervisors know what helpful and kind employees they have. Thank you!

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Posted 2018-01-29T15:41:03+0000  by cdancel cdancel

Thank you cdancel, for your contribution!

What you experienced was The Home Depot Culture at work! Our Culture is the product of a company who values the associates, as well as the customers.

Seeing these experiences on a regular basis, and and hearing about your particular day helps reinforce our Culture and keeps it thriving!

Thank you for shopping at The Home Depot, and I hope to have another customer experience like yours was that day!

Have a great day, and Thanks again!


Posted 2018-01-30T15:39:30+0000  by Travis_HD_ATL
I was at store in ottawa ontario at 1900 baseline 
And katelyn was amazing sweet and so patient. I was dealing with a nightmare with online purchasing of a hot tub and she fixed what the online team and credit card team etc couldnt.
She also made sure i got a good price and let me go to work and dealt with the credit card issue herself because i was on call for the hospital and couldnt spend anymore time dealing with the incompetent online system
That cancelled my hot tub order 3 x

Thanks katelyn from customer service at above named store

Posted 2019-05-02T00:51:45+0000  by Xalia15
I go to the  Home Depot in Riverview, Fl, on Bloomingdale. There is an employee there that is very helpful. His name is Wilfredo Seda. He really knows what he is doing. You can ask him any questions or for help and he is ready. Great employee, A++.
Posted 2019-06-13T02:34:10+0000  by Vaso
I visited the Cleveland Avenue HD in Columbus to rent a vehicle for moving some furniture. The associate who serviced my request was extremely competent.  I believe the name on his apron was Ron.  Ron was knowledgeable, efficient, and thorough.  When given my needs he was immediately able to make a recommendation and explain why. He knew the dimensions of all my options, which was refreshing given my experience earlier that same day with associates at the Gahanna Home Depot on N Hamilton.  I had called that store early in the morning, no one ever answered the phone after 3 tries, I left a message which no one ever returned, I went  there in person at first availability, the associate could not answer questions about dimensions, and there were no vehicles available because the person in front of me in line took the last one.  Ron, I hope that is his name, was such a Godsend!
Posted 2019-10-21T11:07:17+0000  by STOHIO
Many thanks to Charlie Jonathan and Cashier, Delv, who provided me on 3 occassions extra help since I am handicap and was looking for items to remodel my home. They helped me find all the items and get them to the register and my car.   This was "outstanding" service from Newnan, Ga Home Depot store.
Posted 2019-10-25T18:51:37+0000  by HDCompliments
We had such a great experience at the Home Depot Decatur, GA. (Snapfinger woods store) thanks to Tara Ellis and her crew. I am a "do it yourself'er" and I had lost faith in the Home Depot. I would go in and it seems no one could help me solve problems with my projects or I couldn't find any one to help. My faith has not bee restored! We went in looking for a washer/dryer set and Tara new "everything" about the appliances. From the features to new colors, she was awesome. We told her what we were looking for and the budget we were working with, and she went above and beyond to help find us the perfect set. And to top it all of, since our washer/dryer was on clearance and there was no free delivery, we even got help from the store manager with that! This store has an amazing, friendly and helpful staff. We left this store feeling truly blessed and thankful to all the people who helped us. From everyone in the appliance department, to the employees who who helped load our appliance and the store manager who helped get the appliances to our home. Even to the truck rental department who made sure our truck had all the necessities we needed to unload our appliances. THANKS YOU HOME DEPOT (Store 0118). You guys are AMAZING!!

Dreycem J.
Posted 2020-01-17T15:16:25+0000  by DREY
I was in my Maryville, Tn Home Depot on June 7th and needing help. A very nice employee by the name of Dave saw me looking very puzzled and asked if he could help. I wanted an automatic brad nailer but did not want one where I had to use a compressor. He showed me the different types and brands. I was also concerned about the weight due to arthritis in my hands. I have never used a nail gun like this, but he showed me how to load it and how to care for it. I made my purchase and left with confidence that I could do my project. I love my new gun w/18V lithium battery. Putting my baseboard on was a breeze. Thank you Dave!  I truly appreciated your help. Deb..p.s. I hope you're there for my next project. (smile)
Posted 2020-06-20T20:32:42+0000  by Dejo
I’m not one to ever post reviews but for Emily Faustino (head cashier) at the Bronx Terminal location I have to go out of my way for the way she has gone out of her way for me today. I was dealing with an extremely frustrating issue that I had reached out to corporate Home Depot and numerous Home Depot locations for that had gotten me no where. I was beyond defeated and shocked for the lack of resolution. I visited the Bronx Terminal location today, 7/9, looking for assistance. Across the way Emily saw I was seeking assistance and immediately flagged me with a wave and welcomed me over. Emily was so warm in listening to what had happened. Not only was she helping me but but she was a pro at multitasking and assisting all other guests around her whom she saw were also seeking help. For the first time in dealing with Home Depot I felt valued. Emily worked with me for over half an hour, reached out to her manager and even another cashier. She was doing everything in her control to resolve my issue. I am so thankful for Emily. Give this woman a damn raise and a promotion, she deserves that and then some. Emily resolved my issue and gave me her extension number if I need anymore help. I would not have been able to do this without her and am so grateful for the pleasure of her assistance. Thank you again Emily!!! You have no idea how much I value your customer service.
Posted 2020-07-10T01:16:09+0000  by MarissaM

I want to acknowledge and thank "Dylan" who assisted me through education, to select materials for a project.  I went to the Vista, CA HD this past weekend to pick up materials needed to do a small tile job, but wasn't absolutely sure what I would need. This young kid asked if I needed assistance and took it from there. Here's the thing... this kid didn't just point and leave or give abbreviated answers like I typically get from HD staff twice his age. He asked how large the project was, what kind tile I was using? Did I have this or that yet? and then give me the break down of the least expensive and the most expensive of each and pros and cons of each with his recommendation. It was a flawless encounter, which I wish I could say the same for trying to find a contact online for the store or to get on to this "community" website just to give this kid a kudos. I find, as a woman, going into Home Depot a very frustrating and often an overwhelming event when you have to do a project and no one is around or offers to help. Thank you "Dylan" in the tile department. I left HD with twice as much merchandise than I thought I needed but found out I bought exactly what you recommended and needed - no return trips for more or something I forgot. Thank you

Posted 2020-07-15T04:59:09+0000  by VERTHIOKG
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