Sign In to join the community | Help
Heating & Cooling

HB ceiling fan, bulb replaced and now not working

I am renting a home and notifed the owner of this issue.  Several days ago the Hampton Bay ceiling fan was on, providing light to the living room (the fan was not on).  There was a bright blue flash and the light was out.  I climbed a ladder and surmised the bulb had blown.  It had, very clearly.  It was a small 1.5" to 2" 150 watt bulb.  A trip to Home Depot later, I put the replacement bulb into the unit.


A flip of the switch and... nothing.  I then tried to use the fan and that as well was not working.  The remote provided by the owner still seems to be working.  I checked the dip switches and those still remain in original position.


Unfortunately the fan itself is connected to the ceiling nearly 20 feet above the floor.  I did manage to get that high on my own ladder and while teetering around, couldn't find anything amiss with the remote unit attached to the ceiling.


The owner asked if I could figure it out before contacting an electrician.  So being the handy sort, I'm trying, but am running into dead ends.  Am I missing something?  Did the ceiling fan perhaps do more than just blow its bulb?

Not what you were looking for ? Try posting a question
Posted 2012-05-16T23:43:05+0000  by orionreplay orionreplay

Hi orionreplay.  Thanks for joining the community.  There could be several causes for the symptoms you are describing.  The receiver could be bad.  If this fan has pull chains than we can by-pass the receiver to see if this is the problem. On the top of the fan is the UPC# .  If you could post that number it would be helpful.  Also the Hampton Bay customer service number is 1-877-527-0313 prompt 2 for tech support.

 When the fan is hung from a high ceiling it becomes necessary to extend the wires inside the downrod.  This connection could have failed resulting in a short circuit.  Check the breaker to see if it is tripped.  If it is tripped and won't reset leave it off and call an electrician.  Also make sure there is new batteries in the remote.  Just because the red light comes on doesn't mean it has enough power to transmit a signal.  I hope this helps.  Stukas


I am a Master Trade Specialist with the Home Depot

Posted 2012-05-17T16:57:02+0000  by Stukas



I'm back to it this weekend having just been TDY'ed the last two weeks for the Navy.  Ok, with that said...


UPC code is: 718212341124

Model: AC-368 (SKU #119-835) "YL-LQ"


There are no pull chains.  It's a clean installation with nothing hanging below the center light fixture.  I have changed the 12V battery from the remote and still no joy.  When the light blew originally, there were no breakers tripped in the garage.  Is there a fan-specific breaker on the unit?  I have yet to find one.


Unfortunately the owner has told me he has no manuals and no experience with the unit.  It was bought and installed via Home Depot.  It just always worked.



Posted 2012-06-03T18:21:25+0000  by orionreplay

Same issue, with the same fan.


One small difference...We bought a different Hampton Bay remote. The wireless receiver for it is still in the fan housing, but the handheld unit is not actually handheld -- it is hard wired in an electrical box, and has seperate buttons for each fan speed as well as a button for the light.


After the light bulb popped, I replaced it. I, too, noticed the entire fan will now not work.


Additionally, however, I noticed the red LED on the wall remote will not illuminate.


Do you have any troubleshooting suggestions?




Posted 2012-11-23T17:19:57+0000  by jpboyes
Not what you were looking for ? Try posting a question