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Heating & Cooling

Hampton Bay Ceiling Fan Speed

I have a one year old Hampton Bay three-speed ceiling fan.  While the pull chain seems to be working fine, the fan only works at one speed.  How do I repair this?

 

Thanks,

Dennis

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Posted 2012-10-03T03:21:24+0000  by dennispkelly dennispkelly
 

Dennis,
Thanks for reaching out.

It sounds like your capacitor, which controls the speeds of the fan, may not be functioning correctly.

We can help you with this, but we actually need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box).

If this cannot be located, a picture of the fan will be needed to identify, then we can get you to the tech support department for the specific fan you have. (We have several HB manufacturers who provide tech support for the items they produce for Hampton Bay.)
I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

Please give our Hampton Bay team a call after you locate this information, they will assist you to resolution.

Hampton Bay Customer Service: 877-527-0313

Thanks!

Nicki

Posted 2012-10-03T14:27:21+0000  by THDCustomerCare
 
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