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Install & Replace

Hampton Bay Fan Controls

We just bought a house with Hampton bay ceiling fans. They have light switches at the wall to turn the power on and off with a remote to control the functions. We got one to work with a replacement remote but the other one won’t respond to the remote at all. I have checked the settings on the fan and the remote and they match. The fan is stuck on high with the light on and we would at least like to get the fan turned off. 


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Posted 2013-01-06T17:04:48+0000  by Mll1212 Mll1212

Hi, MII1212.

Thank you for reaching out, we can definitely help you with this.


Our Hampton Bay customer service team will need to be contacted so they can advise how to get the fan in the 'off' position in order for you to locate the 12 digit UPC on the top of the fan. This UPC will tell them exactly what fan you have so they can help you place the order for the receiver. (Which operates in conjunction with the remote to change the speed/light on the fan.)

I have attached a picture of the sticker that the UPC number is on so you can locate it easily once the fan is off.


Please give the Hampton Bay team a call at 1-877-527-0313.
They will be able to assist you to resolution.
Thank you.

Posted 2013-01-07T14:41:25+0000  by THDCustomerCare
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