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Hampton Bay Fan and Lights help?

Hello. I have a Hampton Bay combined ceiling fan (3 speeds) and light (2 settings) with remote control. The remote gave a low battery signal so I changed the batteries. The problem is that now the remote doesn't seem to communicate with the fan and I can't get it to turn off.

When I press the buttons on the remote the screen shows that the light has turned on or the fan speed has changed but nothing actually changes with the fan/light itself.

Any suggestions that you can give me will be most appreciated. Thank you!

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Posted 2012-06-29T00:42:07+0000  by SMS23 SMS23
 

Hi, SMS23.

This should be able to be repaired easily with a replacement receiver.

Please locate the UPC off the sticker on top of the motor housing. (I've attached a picture to help you locate it.)

After you locate the UPC, or if for some reason you cannot find it, please take a few pictures of the fan & give the Hampton Bay team a call at 877-527-0313. They will be able to help you order any parts & provide tech support for the fan.

Thanks!

- Nicki

Posted 2012-06-29T13:19:18+0000  by THDCustomerCare
 
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