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Heating & Cooling

Hampton Bay Savona 52 in. Ceiling Fan Model # AC386-WB - Fan works, but Light does not

I have the Hampton Bay Savona 52 in. Ceiling Fan Model # AC386-WB Internet # 100051363 Store SO SKU # 302467.

 

I ordered the fan on July 2, 2012 and it worked fine for the first year. Today the lights stopped working, but the fan continues to turn and work fine.

 

I thought at first all the light bulbs burned out at once (we had been away a few days) but when I replaced the bulbs, none turned on. I reviewed some of the discussion boards and discovered this was not an uncommon problem. I tried the regular suggested fixes:

1. Replace the bulbs

2. Replace transmitter battery

3. Check for loose wires between the reciever and lights

4. Check for loose connections in light unit

 

None of these items have worked. I fear the light portion of the reciever module may have expired just after the warranty expired - a rather unfortunate event.

 

Are there any more suggestions I should try to get the lights working again?

 

Thanks

-in the dark

 

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Posted 2013-12-30T02:32:01+0000  by mystie3k mystie3k
 

Hi, Mystie3k.

Apologies for the problems with the fan! Our technical support team can definitely troubleshoot the problem with you and/or place an order for a replacement part. Please give them a call at 877-902-5588 with your product information.

Thank you for reaching out! 

- Nicki

Posted 2013-12-30T15:48:20+0000  by THDCustomerCare
 
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