Hi jcvessey, welcome to the community. Sound like you did a great job trouble shooting, sorry to hear that didn't fix it.To get you some help right away you will need some information. You will need the model number and the UPC code. These are located on a sticker on top of the motor housing. You need these as there are several manufacture of the Hampton Bay fans.
Once you have that information you can call the Hampton Bays customer service team who can help you figure out what the problem is and how to fix it.If you need parts you can order at that time.
Here is the Hampton Bays customer service phone number:
1-877-527-0323 Monday-Friday 8am-6pm (EST) Closed Saturday and Sunday.