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Heating & Cooling

Hampton Bay Winward IV ceiling fan light stopped working.

Purchased in 5/2012, and the lights "flickered" from initial operation when fan was on.  Two weeks ago, the light went out completely although the remote control says it is 100% light "ON".  New light bulbs didn't work either.  Fan still functions fine (wobbles a bit).  What can we do to resolve this problem?  Thanks

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Posted 2013-09-30T04:00:45+0000  by RBN RBN
 

Good morning, RBN!


Our Hampton Bay customer service team can help you with this, but they will need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box). I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

Please give our Hampton Bay team a call after you locate this information, they will help troubleshoot & assist with placing a part order if it is determined that a part is needed to resolve.

Hampton Bay Customer Service: 877-527-0313

Thanks!

- Nicki

Posted 2013-10-01T13:31:18+0000  by THDCustomerCare

Thank you very much!  We'll call the customer service once we obtain the code. 

Posted 2013-10-01T20:46:29+0000  by RBN
 
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