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Hampton Bay fan does not turn on but the lights works

I have a Hampton Bay fan and the light works but the fan does not.  The remote does not work for either the light or the fan.  When I pull the switch for the light it goes on and off but when I pull the switch for the fan it does nothing.  The fan is about 6 years old.  The back of the remote says it is model UC7078T.  Any ideas?

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Posted 2011-06-23T22:08:36+0000  by Joshua33 Joshua33

Hello Joshua33 and welcome to The Community!  We are glad that you are here.  I am sorry to hear about your fan and remote not working.    


There may be several issues that have stopped the fan from performing.  We will need some more information to help us identify the model of the Hampton Bay ceiling fan so we can properly solve the problem.   Locate the sticker on top of the motor housing with a 12 digit UPC code (all numbers – no letters).  You will need this code to identify the exact manufacturer and model of the fan and facilitate the troubleshooting process. 


If the ceiling fan originally came with the remote control, the above UPC will give us the information needed to troubleshoot the unit.  If you purchased the remote separately, we will need the serial number on the battery pack to better assist you. 


The Hampton Bay Customer Service team can be reached at 1-877-902-5588 directly for fastest assistance.


Best wishes and please keep us posted on your progress. 


Posted 2011-06-24T14:57:55+0000  by Eileen_HD_ATL

Thanks for the help. The UPC number is 082392355555.

Posted 2011-06-24T19:08:58+0000  by Joshua33

I figured it out.  Thanks.


Posted 2011-06-27T14:55:34+0000  by Joshua33

Hello Joshua33.   I am glad that the problem is solved.  Best wishes.

Posted 2011-06-28T13:08:40+0000  by Eileen_HD_ATL
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