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Heating & Cooling

Hampton Bay fan light

I have a Hampton Bay Model 474-641 (or 628) controlled by a remote.  Recently, the light has stopped working.  The remote still controls the fan, and I had replaced the sensor about a year ago, so I doubt that is the issue.  Any ideas?

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Posted 2012-10-11T01:54:16+0000  by dekok55 dekok55
 

Hi, Deko.
Thanks for reaching out.

We can help you with this, but the SKU you provided is not coming up in our system. We actually need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box).

If this cannot be located, a picture of the fan will be needed to identify, then we can get you to the tech support department for the specific fan you have. (We have several HB manufacturers who provide tech support for the items they produce for Hampton Bay.)
I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

Please give our Hampton Bay team a call after you locate this information, they will assist you to resolution.

Hampton Bay Customer Service: 877-527-0313

Thanks!

Nicki

Posted 2012-10-11T14:08:14+0000  by THDCustomerCare
 
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