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Heating & Cooling

Hampton Bay receiver

My Hampton Bay remote fan with up & down lights stopped working properly. I can no longer turn off the up-light (I have since removed all bulbs). I believe the receiver is to blame as the transmitter successfully controls the motor and down-light and the led on the remote lights up when hitting the up-light button. Where can I purchase a replacement receiver unit. I dont know the model number. Will the attached picture help?

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Posted 2012-08-26T22:13:40+0000  by kenk151 kenk151

Hi, Kenk151.

Thank you for describing the issue & including a picture of the unit.

Unfortunately, I was not able to locate a UPC for that item.

When you get a chance, please call the Hampton Bay team at 1-877-527-0313. They will need to discuss the issue with you & see if they can help you find a UPC or the model information for this fan, then assist with the purchase of a receiver.

Thank you for reaching out. Please let us know if you need anything else after you speak with them.

- Nicki

Posted 2012-08-27T14:54:37+0000  by THDCustomerCare

The model and upc of this fan is:

Ceiling Fan, Caswyck 54", UPC 718212049136, model 560-084


I also have the same problem and dont know how to solve it.

Posted 2012-10-06T19:14:35+0000  by ingrid218
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