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Heating & Cooling

Hampton bay Victoria ceiling fan remote will not work

I just installed the hampton bay Victoria 70 in fan (model # CL11012) in my great room. The remote included with the fan did not work. I went back to the store today and exchanged the remote for a new one & had the fan and light working for all of 15 min. Now once again nothing works. My question is where is the remote sensor in the fan & is the problem remote or receiver related?

Thanks for the help in advance,
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Posted 2013-11-25T02:34:36+0000  by mdhorst mdhorst
 

Hi, Mdhorst!

Our Hampton Bay Customer Service team can definitely help you troubleshoot to determine the problem,  and order any replacement parts to fully resolve but they will need the 12 digit UPC (looks like 123456-123456) found on a sticker on the top of the motor housing (also on receipt, barcode on box, instruction manual). I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

Just give them a call at 1-877-527-0313 so the team can assist. Thanks for reaching out!

- Nicki

Posted 2013-11-25T17:01:34+0000  by THDCustomerCare
 
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