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Heating & Cooling

Hampton bay fan remotes

I just purchased two Hampton bay ceiling fans. Both are the same model. When I use the remote to turn on my fan in the bed room it does the same or sometimes opposite in the other room. I looked at the remote and there doesn't appear to be a way to change the frequency. Hope someone else knows how to fix this.
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Posted 2013-09-02T00:31:29+0000  by Msa220 Msa220
 

MSA220,

It sounds like you need some technical advice on changing the dipswitches so the two fans are not on the same frequency.

 

Our Hampton Bay customer service team can help you with this, but they will need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box). I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

If this cannot be located, you will need to speak with the team, then send a picture of the fan so they can attempt to identify, then get you to the tech support department for the specific fan you have. (There are several HB manufacturers who provide tech support & stock parts for the items they produce for Hampton Bay.)

Please give our Hampton Bay team a call after you locate this information, they will assist you to resolution.

Hampton Bay Customer Service: 877-527-0313

Thanks!

-Nicki

Posted 2013-09-03T13:36:11+0000  by THDCustomerCare
 
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