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Heating & Cooling

I have a Windward IV HB fan and have problem with the light

The fan works fine but when I turn on the light, it stays on for a minute or so, then, it goes out. Then, with the remote, I have to turn it off, as the remote says it is still on. I turn it back on and it comes on and goes off immediately. I have called the HB customer service and they said the receiver needed to be replaced. Got a new receiver from Home Depot, replaced it, made sure that the codes on the receiver are the same as set on the remote control and there is still the problem with the light. Am waiting to hear back from HB customer service again. Hope you can help.
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Posted 2013-10-29T14:05:41+0000  by ConceptionBBoy ConceptionBBoy
 

Hello ConceptionBBoy and welcome to The Community. 

 

Please contact the Hampton Bay Team directly at 1-877-527-0313 and select option 2.  Provide the following UPC based upon the finish of your Hampton Bay Windward IV ceiling fan and the SKU from the receiver that you installed.

 

* Red = UPC 082392662660

* Matte White = UPC 082392266622

* Brushed Nickel = UPC 082392266639

* Oil Rubbed Bronze = UPC 082392266615

 

The team will help you get the light working again. 

 

Best wishes on your project.

 

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Posted 2013-10-29T21:17:28+0000  by Eileen_HD_ATL
 
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