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Heating & Cooling

Light cover won't come off of ceiling fan. How to? Model Hampton Bay 191-691?

Fan is Hampton Bay   Outside fan with light.  One piece.   Chains for fan and light come thru slots in a plastice piece on either side.

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Posted 2013-05-01T02:22:55+0000  by sheilaherald1 sheilaherald1

Hi, Sheila.

Apologies for the problems you're having removing the globe. Unfortunately the SKU you provided is for a fan remote, not the fan itself. If you'll locate the 12 digit UPC number, which is located on a sticker on the top of the fan motor housing, we'll be able to ID the fan & have you speak with the fan's tech support department.

I have attached a picture of what the sticker looks like so you can find it easily. Once you locate that, please give our Hampton Bay customer service team a call at 1-877-527-0313 so they can assist.

Thank you in advance!

- Nicki

Posted 2013-05-01T13:05:09+0000  by THDCustomerCare
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