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Heating & Cooling

My Hampton Bay Ceiling Fan is remote controlled only. Last night I turned the fan and the light on

My Hampton Bay Ceiling Fan is remote controlled only.  Last night I turned the fan and the light on - later that evening I couldn't turn either off.  I replaced the battery but I still can't turn the fan nor the light off.  The remote Model # is UC7083T.  Any advice. 

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Posted 2013-09-08T22:43:24+0000  by sdhopewell sdhopewell
 

SDHopewell,

Thanks for reaching out! It sounds like your receiver might need to be replaced or the signal be changed, but either way our  Hampton Bay customer service team can help you with this. Unfortunately, the model number you provided is one for a specific part and not the whole fan.

 

For them to ID the whole fan, they will need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box). I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

If this cannot be located, you will need to speak with the team, then send a picture of the fan so they can attempt to identify, then get you to the tech support department for the specific fan you have. (There are several HB manufacturers who provide tech support & stock parts for the items they produce for Hampton Bay.)

Please give our Hampton Bay team a call after you locate this information, they will assist you to resolution.

Hampton Bay Customer Service: 877-527-0313

Thanks!

Posted 2013-09-09T17:04:25+0000  by THDCustomerCare
 
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