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Heating & Cooling

My Hampton Bay fan will not respond to my remote and turn on.

My Hampton Bay fan will not turn on with the remote. Model 761-512 Ansley 52" fan. Tried new batteries in the remote. Power is on to the fan.

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Posted 2013-06-16T22:53:49+0000  by Printman Printman
 

Hello Printman.  Welcome to the Community!

 

One possible issue could be that the frequency dip switch setting on the remote no longer matches the receiver setting.

 

Code Matching.png

The above snap shot was taken from the Ansley owners manual.

You can find it here if you do not have a copy:  LINK

 

For the codes not to match would mean that neither the light kit or the fan motor would work.

If one does but not the other then we have a different problem.

 

It is possible that either the remote control or the internal receiver on the fan has failed.

 

If the codes match up, then I recommend that you contact our Hampton Bay Customer Service team:

 

Customer Service.jpg

 

Is this what you are looking for?

 

Chris.

 

.

Posted 2013-06-18T19:47:59+0000  by Chris_HD_CHI
 
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