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Heating & Cooling

My hampton bay fan doesn't work unless the lights are tuned on.

So the Brookhurst fan is installed and the fan works and the lights work but only if both are on.  The fan will not go on unless the lights are also on.  Any help?



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Posted 2013-09-01T19:21:05+0000  by nquinn82 nquinn82

NQuinn82, our Hampton Bay tech support can help get this resolved but they will need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box). I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.

If this cannot be located, you will need to speak with the team, then send a picture of the fan so they can attempt to identify, then get you to the tech support department for the specific fan you have. (There are several HB manufacturers who provide tech support & stock parts for the items they produce for Hampton Bay.)

Please give our Hampton Bay team a call after you locate this information, they will assist you to resolution.

Hampton Bay Customer Service: 877-527-0313


Posted 2013-09-03T13:40:40+0000  by THDCustomerCare
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