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New Remote Won't Turn Hampton Bay Fan Light Off

I have a remote controlled Hampton Bay fan in my kitchen. The remote broke which led me to buy a new remote. The new remote turns on the light but does not turn it off. It also does not turn the fan on or off. I have a second fan with remote in the other room. If I program that remote to work for the kitchen fan, then everything works just fine. Do I assume that the new remote I bought is faulty or that it is the wrong kind of remote, though it looks just like my old remote?
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Posted 2018-05-09T02:00:46+0000  by tlinder2388 tlinder2388