Sign In to join the community | Help
Customer Care

Pro Xtra Reloadable Cards

I purchased the Pro xtra reloadable cards for my employees so they could make purchases without needing me onsite. I was told by a Home Depot rep that when someone used one of the cards it would send me an email notification of the purchase. I bought the pro xtra cards, took them home, registered them at home depot website, provided a card to one of my employees. He used it a few days later but no receipt was emailed to me for his transaction. 

 Why wasn't a receipt sent to me and how do I remedy the issue?
Not what you were looking for ? Try posting a question
Posted 2017-02-14T22:44:01+0000  by walkerbuys walkerbuys
Hi walkerbuys - we've sent your question to Customer Care. Thank you.
Posted 2017-02-16T20:47:40+0000  by Liana_HD_ATL
Did you register your reloadable card on Proxtra site?. i know you said you registered it on the home depot website, but the proxtra site is the one that allows those receipts to be email to you,a s well as keeping track of all receipts on that site.

Posted 2017-06-07T15:29:16+0000  by HDcustomer#1
Hi WalkerBuys!
If you do have a Pro Xtra account already, here's some Pro-Tips on managing your receipts from

Receipts Paid with Credit/Debit/Gift Cards

Receipts from cards that you register will automatically appear in your Home Depot Pro Xtra account. When checking out, you will usually get 3 receipts: a digital receipt in your account, one sent to your email by request, and a thermal paper receipt will print out at checkout.

Request an eMailed Receipt

At checkout, the card reader will prompt you if you would like your receipt from that particular purchase emailed to you. OR sign in to your account and indicate how you would like ALL of your tracked receipts handled. Just go to “My Pro Xtra Workbench” and click “Receive Electronic Receipts”.

Receipts Paid with Pro Xtra Reloadable Cards

Note that receipts can only appear in one account so make sure they land where you need them to. Register them only with the account you want associated with them rather than an employee's account. You can always add users to assist you with managing your account. Go to “Users” and just add their name(s) and email address(es) so that they can track the receipts too.

For more details check out this tutorial by

Posted 2017-11-21T04:14:42+0000  by SandraBach
It is quite easy to track your receipts if you are the Home Depot Pro member. All you need is to give your phone number at the register. 

1. If you are not a member of Home Depot Pro, then it's a great idea to become one. You can find details here: Home Depot Pro Sign UP

2. Click on the receipt and print. 

Here is one benefit of being a Home Depot Pro member, if you give them your phone number and use it when you purchase the materials, THD will save the receipts for 24 months and email it to you too! So no more snap, scan or email receipts to your bookkeeper. 

Check out more perks of being a pro member - you can read on this blog:11 Benefits of Home Depot Pro.
Posted 2018-02-07T16:02:23+0000  by KellyMay

Hello Walkerbuys,

Using The Home Depot reloadable cards is very convenient for sure.  Here is the great article for you with the tips on reloadable cards, also you can find some great tips and tricks on this website that you can find very useful as The Home Depot Pro member.

Hope this helps,


Posted 2018-08-27T17:07:11+0000  by JoshOBr
Not what you were looking for ? Try posting a question