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Problem with Hampton Bay celing fan remote

I have a hampton bay ceiling fan and one of the features of the remote control does not work. It is a 54” Caswyck that we bought about 7 years ago. It has an upward light with candelabra lights and a downward halogen light. The remote works for the fan control and the upward lights but not for the downward lights which is permanantly on. The remote cannot turn the downward light off or dim it.What can I do?
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Posted 2015-08-20T03:15:45+0000  by Nickizzo Nickizzo

Hello Nickizzo and welcome to the Community.

I would like to refer you to the experts that are dedicated to ceiling fan issues. 


Please make sure you have your model and serial number available if possible to help with determining your solution. Below is a picture of where you might find these numbers, usually on the motor of your fan. 


Thanks for your inquiry.



Posted 2015-08-20T13:35:58+0000  by Char_HD_CHI
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