Sign In to join the community | Help
Doors & Windows

had to replace screen in Andersen self storing door cannot get the screen to tighten up on roller

Had screen come away from spline. Took out the screen and fixed it now tried to put it back in the door but the roller will not keep screen tight. 

Not what you were looking for ? Try posting a question
Posted 2013-05-15T14:52:30+0000  by linder1 linder1

Hello Linder1,


Welcome to the community.


I have good news and bad news.


Good News: You can replace the screen.


Bad News: You have to replace the entire screen assembly due to the tension is done at the factory and cannot be redone on location.


I spoke with the service rep from Andersen and he said to have you locate the serial number of your door and then either call them or visit their website to order the screen assembly.


Here is the contact information for Andersen Storm Doors.


Phone number: 1-800-933-3626


Website:  Once you have your serial number you can enter it on the website and it will bring up a parts list for your door and then you can order the correct parts that you need to replace.


Here is a picture from the website on where to find the serial number of your door.

   AndersenStormDoor Serial Number Label.jpg

Let me know if you have any other questions. I would love to help.

Posted 2013-05-15T20:39:34+0000  by Christine_HD_OC
Not what you were looking for ? Try posting a question