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Heating & Cooling

remote issues

i have a hampton fan, the fan is running and we went to shut it off we noticed the remote stopped working as we didn't see the red light come on when we pushed the button on the remote now we cant shut the fan off or turn on the light. We changed the battery and still nothing will a remote just go bad..
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Posted 2012-10-15T20:02:05+0000  by jademarco jademarco

Hello Jademarco,


Welcome to the community.


It sounds like the receiver in the fan may not be working properly.


This is a fairly easy repair. The first thing you need to do is look at the information label that is located on the top of the motor housing and write down the UPC# and the Model#.


 Once you have the information call Hampton Bay Customer Service and let them know what the issue is and they will troubleshoot it with you and if any replacement parts are needed you can order them right through them. Here is their contact information.

  Hampton Bay Customer Service Line.jpg

Thanks again for joining the community.


Let me know how it turns out.

Posted 2012-10-17T23:48:04+0000  by Christine_HD_OC
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