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wine cooler won't go below 21c

We bought vissani wine cooler about a year and half ago and suddenly from last week the temperature raised from 15c to 21c and wont go back. We tried to reset it and also unplugged it and restarted the whole thing but still the temperature is set to 21c. can anyone help us with it?

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Posted 2013-06-06T05:23:17+0000  by jiteshp jiteshp

Hello jiteshp and thank you for your question.

I checked one of the Vissani Operator’s Manuals and found several tasks for you to check:

- Has the appliance been recently moved to another part of the home?

- Is the appliance located in the coolest part of the room (away from heat producing appliances and heating ducts and out of the direct sunlight?

- Is the appliance sitting in a level position?

- Has the door been kept open for extended periods of time?

- Is the door opened frequently?

- Is the door closing properly?

- After unplugging the unit, has it been left for 4 hours to completely cool down?

- Has the interior light been recently changed?

- Is the automatic defrost function operating properly?

If none of these areas of concern will solve the problem, please contact the manufacturer at 1-888-775-0202 for warranty service. 

Best wishes on your project.

Posted 2014-04-01T13:02:52+0000  by Eileen_HD_ATL
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