11-25-2012 09:52 PM
I bought Hampton bay fan model AC-5520d two years ago. I cannot determine how to remove the light globe. I am NPR sure if it is frozen attached or I am trying to remove incorrectly. Any input?
11-26-2012 01:12 PM
Thanks for reaching out.
We can help you with this, but we actually need to know the product information for the entire fan, rather than the number provided, which is actually on all HB fans.
We will need the 12 digit UPC (looks like 123456-123456), is found on a sticker on the top of the motor housing (also on receipt & barcode on box). I've attached a picture of the sticker the UPC/SKU is on so you can find it easily.
If this cannot be located, a picture of the fan will be needed to identify, then we can get you to the tech support department for the specific fan you have. (We have several HB manufacturers who provide tech support for the items they produce for Hampton Bay.)
Please give our Hampton Bay team a call after you locate this information, they will assist you to resolution.
Hampton Bay Customer Service: 877-527-0313
You can reach us all via email at TeamSocial@homedepot.com
- Nicki, Robert, Jena, and Chris