Okay, I understand "Limited Lifetime Warranty", I understand profit & loss what I don't understand is how an intricate part of this fan is not covered under the Lifetime part of the warranty?
The fan will not operate and there is no alternative way to turn it on, no wall switches, pull chains or otherwise. Essentialy its just a big 54" useless collection of metal, wire and plastic hanging on my ceiling and the failure is not covered under the warranty.
Now, this is bad enough but almost six months after the fan was installed the exact same thing happened. I had to remove the fan and return it to the store for an exchange because there where no parts available.
The fan is in a very moderate use environment and sees absolutely no harsh conditions. It has a stable electrical feed, solid mounting and so on. No reason why it should have failed in such a way and without warning.
The store has no solution, in fact I know more about how the fan functions then the department associate whose only recommendation was to replace the fan.
So now I am stuck with a fan that will not function and faced with the question of replacing it with another Hampton Bay product or another brand say from Lowe's or otherwise.
Does anyone have any suggestions or practical input, such as where to get a new controller and/or receiver exactly as the original item or where and what brand to buy that might have a better Warranty/Support policy?
Tks,
Dave S.
