02-06-2012 06:17 PM
Light on remote works. It went out a couple of months ago, then started working again, so I kept the light on all time.
This time, i came back form a trip,lights were out, and it refuses to respond to any keypress on the remote.
UPC # 792145352792. I realy don't want to take this fan down.
02-06-2012 07:12 PM - edited 02-06-2012 07:24 PM
Hi Lurkmcgurk, I’m Ken with The Home Depot. Welcome to the community. Sorry to hear you’re having problems with your fan and lights.
Let’s get you on the right track to getting that fan fixed.
I see you have the UPC code; you will need the model number as well. These are located on a sticker on top of the motor housing.
This link has the number to get you help from the Hampton Bay Customer Service Team and you can order parts if needed at the same time. Hope this helps.
Thank you again for joining the community. We look forward to more of your questions and projects
I’m a Home Depot Store Associate, trained and authorized to help people on the Internet
02-06-2012 09:30 PM
Mine did this too. It was the battery. For some reason it let me turn on the fan but the lights did not work until I changed the batteries. Strange I know??
02-07-2012 10:39 AM
Hello lurkmcgurk and KelliD – thanks for joining the discussions.
This sounds like it may be the capacitor - I cannot explain changing the batteries but I am glad that it worked! Our Hampton Bay Team can troubleshoot further over the phone (1-877-527-0313 then select option 2) like Foodieken said.
Best wishes and please keep us posted on your progress.
I am a Home Depot Store Associate, trained and authorized to help people on the Internet.
10-04-2012 12:10 AM