03-28-2012 12:25 PM
I recently bought a house that has a ceiling fan/light fixture in the living room that works from a light switch and a remote only, no pull chains at all. The remote ha a light/dimmer button, lo/med/hi buttons, a fan off button and a reverse button. Only the light comes on with the wall switch and the light dimmer does work with the remote. I cannot get the fan to come on at all. The first thing I did was put new batteries in the remote. I have no manual on this fan and I am wondering if it is hooked up properly. I need help to get the fan working.
serial #004990 DE
03-28-2012 04:31 PM
Hello califlauira and welcome to the Community. I have a question, is the model number you have here for the remote or the ceiling fan?
If its the remote you will need to look on top of the fan or under the canopy which is against the ceiling to get the correct model number or even the sku #.
I hope its not 20' off the ground
03-28-2012 04:59 PM
ok I cant find it in the system but if it is a Hampton Bay fan call this #1-877-527-0313 its the Customer Service contact number and they can help you further for more info and if its a much older fan the will try and reserch it through their archives
03-30-2012 09:41 AM
Hello califlaura and thanks for the question.
As AAriondo mentioned, our Hampton Bay team can help you diagnose the problems and get your ceiling fan working properly again. They are here to help from start to finish - call them at 1-877-527-0313 and select option 2.
You will to provide the UPC so they can better assist you. Locate the 12 digit UPC code (all numbers – no letters) found on the sticker on top of the motor housing. This will identify the exact model and manufacturer of the fan.
Safety Notes: Be sure to switch off the correct breaker before removing the motor housing. If you will be using a ladder, place it on a level surface and be sure to have a helper spot you. The ladder will need to support your weight as well as the weight of the ceiling fan.
If you cannot retrieve the code from the top of the motor housing, then send a photo to help identify your ceiling fan. The Hampton Bay team will give you the correct e-mailing address.
If necessary, the Hampton Bay team can also get the Use and Care Manual and Installation/ Assembly Instructions for your ceiling fan. Be sure to write the UPC and SKU numbers as well as the model name and numbers in your manual for future reference.
Best wishes with your ceiling fan project.
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