01-14-2012 06:53 PM
My Hampton Bay Model AC-552 ceiling fan (with internal remote control) just died. The insulation on the wires to the light fixtures came off and shorted out, now the fan and lights no longer work. Is it possible to get a replacement controller module for the fan, a replacement fan or a newer model of similar spec (must use an internal wireless remote control)?
Hampton Bay Model AC-552
01-16-2012 10:13 AM
Thanks for contacting us about the fan issue.
I hate to hear you are having problems with the operation of the fan, but I'm confident we can get it resolved for you.
From your UPC I can tell you have a 54" Callaway in white. This fan's tech support & parts department can work with you over the phone to confirm if the receiver is the issue and should be able to get any parts you need ordered & sent to you.
Please give them a call direct at 877-902-5588 and they will need your UPC.
Feel free to email me if you have any more questions.
- Nicki (Nicki_Care@homedepot.com)
You can reach us all via email at TeamSocial@homedepot.com
- Nicki, Robert, Jena, and Chris