The Ridgid battery warranty is a JOKE. My batteries recently quit holding a charge and I just called Ridgid to find out the process of obtaining new batteries. After they verified that I registered my product online as instructed, they then told me that the registration process was not complete because they never received my receipt. I know I sent my receipt to them, and my question to them was “Why would I go through the online registration process but not submit my receipt?” They stated that they are not saying I did not submit my receipt, they just never received it. They went on to say I should have followed up with them to confirm they received my receipt……and then what, they would just deny receiving it anyway.
This is a PLOY to get consumers to purchase their products. I know it is the sole reason I purchased the product, but I can honestly say that I will NEVER PURCHASE ANOTHER RIDGID PRODUCT in my life. I guess they have never heard of customer service and returning customers.
Sorry Home Depot, Ridgid has forced me to shop with one of your competitors for my future power tools!
